On seven/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Well worth airport. I had the worst knowledge I have ever experienced While using the American Airlines Associates there and when I named purchaser service they were being no help either. 1st, one of the Associates sent us to the incorrect gate; I had to ask a representative in which our flight would be departing from since a gate number was not on my boarding go. We went to your gate instructed and had been sent to the incorrect gate, considering the fact that we ended up at the wrong gate we did not listen to our departing flight facts leading to us to pass up our flight. We went on the counter requesting a status of our flight since we had heard nothing, one particular AA attendant at the station wasn't ready to glimpse anything at all up since she was typing or performing something else. I explained to her that it had been significant simply because we could miss our flight. She didn’t treatment. Even though there was a long line of folks waiting to speak with the only AA rep offered. I waited in line for as long as I could, I then saw an AA representative going for walks by and I ended her for help, she mentioned there was nothing she could do and despatched us to a different AA desk. We went to that desk and we ended up informed our aircraft was ideal there outside getting ready to take off Which they would not allow us to about the airplane simply because if they known as the AA Associates about the plane and talk to them to await us it can make All people outrageous?
I was overcharged for a third bit of baggage on an international journey USA to Uruguay. I've tried using using the web site e-mail to test to secure a refund; no reaction.
Speaking with the American Airlines agent is actually a obstacle. Did you go with the same problem or was you expertise better that almost all. Share your views with us.
My partner and I lately took a visit to your Virgin Islands and returned on 3/eleven/thirteen. Our Flight home on American Eagle flight 4891 was delayed for take-off from St Thomas to San Juan. We were speculated to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in Big apple after a 2 hour layover. We had been reassured in St. Thomas that we would make our link and the plane would await the connecting passengers. Whenever we arrived in San Juan we found out our flight experienced currently taken off. In looking to resolve this we were being scolded for going to the Incorrect counter (We have been sent by an American Eagle worker into the American ticket counter). Astonishingly though, Though we experienced fully commited that “faux pas,†he was ready to print a Jet Blue ticket from his American terminal! Luckily we ended up ultimately on our way to our destination – JFK in Big apple. After we questioned about our baggage the American agent in San Juan wasn’t guaranteed what to inform us. He said they had likely skipped the flight to JFK as well but to examine once we arrived there. As we envisioned, our bags did not stick to us to New York so we filed a assert and have been sent on our way back to Lisbon, CT 3 hours clear of New York. Another morning, on 3/eleven/thirteen, we named American Airlines about our luggage Which’s exactly where the runaround started. We ended up at first instructed that our baggage Must have manufactured it to JFK that early morning but they might not explain to.
The crimson tape to secure a response a few true tousled excursion from begin to finish is horrible. I happen to be seeking to have a reaction from AA however the run all over is what AA needs so you can hand over..GUESS WHAT ? i dont hand over effortlessly. so AA i await your respond to.
I have flown your airline two times in the final 12 months and had a single man that works for me to fly previous week on a non cease flight you men can’t even have a non prevent flight in time.
I had been making an attempt to buy ticket for 15 yr old son and couldn’t use Site for he was viewed as insignificant. I called client service and she assisted me with airline invest in. I specially asked if I necessary to terminate if I could within just 24hours. This attendant said Of course. I discovered four hrs later on The explanation son would wish to fly was cancelled. I termed back to cancel the flight the attendant told me I couldn’t cancel flight and it had been a nonrefundable ticket. I informed her predicament as said higher than she explained she couldn’t do everything. I asked for the supervisor, I received 1 and discussed your situation, she claimed I couldn’t terminate it and have my a reimbursement she was extremely impolite and hung up on me. I named again to request for an additional supervisor and as I was speaking to this supervisor she informed me that the last supervisor said in her report I refused voucher. What at any time a voucher was I wasn't even certain. Then second supervisor instructed me what she considered. Therefore the flight wasn’t cancelled considering that she stated to wait a pair days before I make my remaining conclusion and he or she would wave shifting charge to do so And that i shouldn’t have any difficulties.
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This is often in regards to flight 580 from charolet to Miami yesterday early morning, when I to start with got to my seat I felt it absolutely was just a mess. There was soda spilled inside the chair and arm rest. There was trash from the last flight behind the seat in advance of me. After i asked to acquire it cleaned up I was offered no response and I was remaining to take a seat inside of a sticky seat for nearly 3 several hours! This was the worst in aircraft knowledge I have at any time acquired undoubtedly.
She was wonderful and I hope she is about the flight future spet click to investigate when I am going back to St Thomas Many thanks Mike
I like AA but you should be sure they make sure things like the leisure as well as other things are extensively checked…..specifically for the prolonged haul.
Their service has long been horrendous. Just after I did not catch a connecting flight to my grandmother’s funeral since they only experienced just one mechanic in your entire airport, they agreed to buy my lodge costs. Nevertheless, it took them a few months to get again to me, and by the point I acquired the Examine, it experienced now been cancelled.
I am standing at American Airways counter in McAllen, Tx looking ahead to a resort voucher 3 several hours after landing from Flight 5783 which was redirected resulting from terrible weather conditions around Queretaro.
we usually fly united. normally. recently, having said that, we experienced the chance to buy a Considerably lower fare on the net by way of american Airways. now i see why it had been decreased — client service was atrocious, the web site didn’t function properly, And that i misplaced out on a good deal.